FAQ

All of our items are handmade with love by Lily in her smoke free and pet-friendly home studio. We are based in Amsterdam, The Netherlands.

No complicated shipping calculations here! We offer one fixed shipping cost for you:

  • Netherlands: €3.95 *
  • Rest of the world: €6.95 *

* Under our standard shipping costs, track&trace is not included. You can purchase track&trace for your package here.

More information about shipping can be found here

“ready-to-ship” items are processed shipped 1-3 days from the order date. Look for the “ready to ship badge” to see which items can be shipped right away:

 

 

 

“custom-made” items may take up to 7-10 business days to be processed from the order date.

Estimated shipping times on airmail:

* The Netherlands: 2-5 days
* Europe: 7-21 days
* Asia, Australia and USA: 14-27 days

I make it my priority to ship within 1-3 business days. However, sometimes it happens that there’s a delay in international shipments. I cannot influence this (I wish I could!) so please let me know when you need an item before a specific date.

Under our standard shipping costs, track&trace is not included. You can purchase track&trace for your package here.

More information about shipping can be found here

Yes! Every order over €150 automatically receives free shipping!

We’re always open to your ideas! Please contact us for a quote.

At the moment our favourite fabric to work with is 100% wool felt. You’ll see that almost everything in our shop is made with wool felt. Wool felt is made from natural wool fibers harvested from sheep. These fibers are a renewable resource; they grow back! Wool felt is also 100% biodegradable, non-toxic, inherently fire retardant, naturally hypoallergenic and meet the latest European toy safety standards EN71-2 and EN71-3. Amazing right?!

Custom products are available in a variety of colors. If you don’t see the color you want, please contact us for a customization quote.

We happily supply frequent discount codes to our email subscribers. Want a discount code now? Get an instant 20% discount by clicking here!